I'm here right now November/09/2017 at 2:13pm these guys 1st of all don't have a debit machine. Their clerks look soo frustrated. They seem to not know what their doing. Their line moves so slow even when you're the only one in it. Just not the type of experience you want to have with a bank. I haven't even got to the front desk yet anff i already know im going to have an issue with my transaction. No wonder they're rated 1.3 stars for a reason.
Shawna Ellis is one of the best bank managers I've ever had the pleasure of dealing with. Such a kind and caring person, very attentive to all me needs.
Great feedback! While the feedback we read is not always what we want to hear, it is feedback we value to be better! I am the new Branch Manager at our Downtown location working hard to improve your experience. Please introduce yourself next time you're in the branch.
Spent half an hour on the phone - mostly on hold - to be transferred to three different departments to finally have some peon tell me about my account (I know the details) and then explain to me how to deposit a cheque (been doing that for a loooooong time, so no help there) and finally another 10 minutes or so to find out his supervisor will call me in 48 hours.I'm not holding my breath.EDIT - 72 hours later and not a single solitary response. Customer service at National Bank is just plain stellar!!!This is the least convenient bank in Calgary, the least customer friendly (waiting for a teller to help you when you....are....the...only...customer....in....the.....branch is inexcusable) and the hardest to find (YOU find the front door of the downtown branch without asking). As soon as I can I will be moving away from this excuse for a bank. One big question - why is the new branch manager giving a 5 star rating? Seems a little inappropriate, does it not?
As you can see from the other reviews, the National Bank is one of the worst banks in Canada. The tellers are not able to do anything for the customers. I sat in the bank for 49 minutes just waiting for them to cash a check for me. It always takes at least 10-15 minutes to get an agent on the phone, and they are never able to answer my questions. I feel bad for the tellers, as they face the frustration of customers but are unable to do anything about it. If you are thinking of opening an account here, think again!
National Bank is a Canadian Bank based in Calgary, Alberta. National Bank is located at 301 6 Ave SW, Calgary, AB T2P 4M9, Canada.
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