Rudeness at its best by the owner of the store. I went into the 17th Ave location looking for a Denman Brush. She had just 1 in stock and it was too big for my hair. I politely said thank you but this wont work as I needed a smaller brush. she said she has the smaller ones at her other store on Macleod Trail and I thanked her and said I would go there as it is on my way home. She then offered me another brush similar to Denman but not quite as strong, I said it would not work as my hair is very course and would likely break the brush. she then rudely said " so what did you come in here for" SMHOn another instance prior to this my co-worker was looking for a wig due to an emergency and she was 100% buying the wig as she needed to deal with her emergency right away. while trying on wigs she was advised by the owner that she can only try on 3 wigs and that's it becoz her staff are busy and cant keep bring wigs down from the shelves for her (the store was empty and we were the only 2 customers in there). my friend explained that she is definitely buying a wig but wants to make sure she picks the right now and tried to explain to her that she is also a regular customer she is not just wasting their time. Anyways the owner eventually let her try on several more. even though this left a bad taste in my friends mouth she still purchased a wig over $100. we still overlooked this thinking maybe she has had bad experience with people trying on wigs for fun without the intention to buy, but after todays incident I am convinced she is plain rude.
Rude staff and customer service is very poor at both locations. I want to be happy to spend my money and this is not the place. I will find another beauty supply store.
Good products, terrible customer service. Staff was impolite and quite frankly very rude.
Came to check out some hair extensions and left with in minutes. Wasnt welcoming and lady was rude, was going to purchase extensions but will take my service else where. The place was empty so you would think they would be kind and was customers.
Love this store! They always have what I'm looking for. Great customer service and decent prices.
Hairsense Beauty Supply is a Canadian Hair Care based in Calgary, Alberta. Hairsense Beauty Supply is located at 9659 Macleod Trail, Calgary, AB T2V 5A1, Canada.
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