Addendum Aug 21: I was contacted to by the general manager directly about the incident, where she apologized about the incident. I was really put at ease by the very professional way the manner was dealt with, and just finished getting a quote from the estimator that missed our appointment. Who by the way was also extremely professional and easy to work with. Kudos to Highland for proving you're a class act, and look forward to seeing your quote, and hopefully have it be the better offer.Really kinda disappointed. For the record, we never used their services. For our move to Edmonton, we called them based on previous good experiences with my employer and overall great reviews. We called for an in person quote and several days later made an appointment. My wife and I were waiting our bedroom (9 am) for the estimator to arrive and nothing. So we called and left a voice mail. At 4 pm that afternoon I got a call from the estimator. They claimed that they waited for 20 minutes, and rang the doorbell twice. Since my toddler rings the doorbell all the time when my wife and I are in the bedroom, it kinda surpirses me that we didn't hear it. Especially when we tested it when we came home. Also when asked why they didn't call while in the driveway, since the estimator was perfectly able to ring the doorbell and call at 4 pm for our 9 am appointment, the response was that it would wake the kids. Because you know, doorbells don't wake up toddlers I will give some credit to the estimator that the colour of our house was correctly identified, so I'm mostly certain they showed up to the actual house. To be honest, I called you Highland Moving, because I trusted your rep, that you could be someone who I could trust my life, my possessions with. But with the first point of contact with the estimator, just leaves a bad impression. I want to trust you, but I'll be honest, at this point I'm not impressed. There are a lot of good and bad movers out there, so at this point I'll take my business elsewhere.Just for the record I am open to being contacted about my experience. I doubt I would go with you (I'm not just trying to get a better rate, if I can't trust a sales call, how can I trust you with my life), but if you need some honest feedback I'm open to it
We moved over the last 2 days with highland and are repeat customers although the last move was 13 years ago. I cant say enough good things about this company and our crew. We had been estimated at over 18,000 lbs and 2 days. We went for an hourly rate and they completed in less time than estimated. They specialized in heavy things of which we had a lot! They maybe took 20 minutes break the whole day, including their lunch. Highly recommend and hope their management see this, thank you
Ray, Robert & Jeremy were amazing! They were professional, kind, friendly, helpful, fast, efficient, thorough, resourceful, careful, diligent, and so much more! They immediately put me at ease, it was a stressful situation for me and I quickly realized I was in good hands. Jessica made the quoting and booking experience so easy as well. I highly recommend Highland !
We had highland movers come and load a truck up for us on the weekend. They were fast, professional, and careful. The only downsides were the 4 hour minimum at $177/hr. For most people moving from one location to another 4 hours is probably expected. It was excessive for us we only had 2 hrs worth of work.I would hire them again.
The whole booking process was very efficient - the employee, Arliss, that I dealt with was very friendly and informative. There were plenty of checks and balances to assure me everything would go off without an issue. The movers arrived on time and were incredibly friendly not just to us but to each other. They were very professional in putting down runners everywhere in the home and incredibly helpful in not only moving furniture where it needed to go but also reassembling several pieces before moving it. They were extremely careful in moving everything in and clearly respected our new home. An absolutely wonderful experience that I would recommend to anyone!
Highland Moving & Storage Ltd. is a Canadian Moving Company based in Calgary, Alberta. Highland Moving & Storage Ltd. is located at 320 28 St NE, Calgary, AB T2A 5R2, Canada.
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