These guys did a great job! Were very efficient and careful with my belongings. I highly recommend them.
Im giving this company one star because they broke some of my items (which were not packed by me, ex. patio chair) and did not follow up with me after the move. I called and emailed them and they sent me a link to a generic set of forms, none of which was a specific claim for for the damaged items. I followed up asking for proper instructions and they just never did. This long draw process lasted months and now theyve just stopped replying to me completely. In my opinion, this is extremely unprofessional and the company should be taking responsibility for items they break which is supposed to be the case, stated their contract. The movers themselves were friendly and super helpful, but my experience with the company as a whole was a disappointment. I should also add that I moved from Calgary to Vancouver, and it was the initial contact in Calgary that stopped replying to me.
Immaculate service and amazing attitude.
UPDATE: Aug 8/18Upon reading my negative review, I was contacted by the company owner, Maria, the same day. It seems there is a communication short-circuit between the office in Calgary I was contacting for resolution and their head-office, who were unaware of my complaint.Maria rectified the situation in regards to my missing items the same day to my satisfaction, restoring my opinion of the company. With a 'fix' of the communications issues form the Calgary office, I would definitely recommend Viktoria.---I had a great initial impression with Viktoria: great crew who picked-up in Toronto, great crew who delivered in Calgary. However, it was noted at the time of delivery, my expensive Dyson vacuum was missing, and subsequently another box of miscellaneous items . They noted this and ensured it would be delivered right away, claiming it was simply missed when packing my goods on the truck for final delivery. That was end of June - 5 weeks later I have still not received it and they have stopped returning my calls (many attempts a week to connect and resolve). Unless you can afford to risk the loss of your goods, I cannot recommend Viktoria "Professional" Movers.
Viktoria Professional Movers is a Canadian Moving Company based in Calgary, Alberta. Viktoria Professional Movers is located at 2410 2 Ave SE J, Calgary, AB T2E 6J9, Canada.
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