Booked a 90 min. massage with Lisa. Came 15 mins. before the appointment to prep. Lisa meandered out 5 mins after the appt. start time and stood around the counter chatting with her last customer. Got started 15 mins. late. She then finished promptly on the dot of the finish time. Thinking that I was dealing with a mature professional, I mentioned that my 90 min. massage was only 75 mins. and I had waited a half hour to get started. When I arrived for the next massage I'd booked with Lisa, she was waiting at the counter and told me I'd been moved to another masseuse. The two following massages I had at Inner Balance were too hard and were perfunctory rather than therapeutic. The staff also had a resentful, petulant attitude. Really, grow up. You're running a business.
This studio prides itself on customer experience every step of the way. The woman at reception recommended a therapist based on my needs. She also recommended a chiropractor when the therapist and I were discussing that option. I love the welcoming ambiance of the studio, it is always clean and calm. This was my first appointment with Terri and she was great. She listened to all my concerns and ensured she was using the correct amount of pressure throughout my massage. The tea at the end is the loveliest way to leave. Thank you for providing a customer centred experience every time.
Inner Balance Spa has a great atmosphere and very friendly staff. The massage therapists are extremely good, especially for prenatal. At the end of your visit they offer you loose leaf tea! I would definitely recommend this spa - one of my favourites in Calgary!
As usual going to Inner Balance becomes a great experience. From the warm greetings and welcoming tea until the last point of massage the whole hour is relaxing and enhancing. You feel totally rejuvenated and at peace. I can't hardly wait for my next visit to Inner Balance!
I gave this a mediocre rating based on my experience with a facial. Let's start with what went well: The spa is clean, warm and inviting. The staff are friendly. They greet you when you walk in the door. Products are displayed on the shelving and pricing is clearly marked. They also have a good website denoting services. You can do an online booking once you set up a profile. I had a few online glitches but the receptionist resolved them.I walked in the door with high hopes for my facial. Let's be clear: I have had many facials from high end hotel spas to 'clinic' appointments at esthetic schools.Here is my gold standard for a facial*: a warm, relaxing room (quiet and dim lighting), possibly with soft music. The client is given a terry cloth wrap and the hair is comfortably and securely wrapped away from the face. During the treatment the esthetician explains her service and does not try to up-sell you at every turn; a simple recommendation will do. Components: cleansing, pore clean and blackhead removal (with steam), mask application, hydration and facial/dcolletage massage. Nice extras: a private room, aromatherapy, craniotomy-sacral and arm massage as well as foot/touch point massage, and finally time to linger before changing (a shower facility is a big bonus). *this is not an impossible list. I have found these criteria at a massage and esthetician school!So, this is what went poorly: my technician was a massage therapist not a trained esthetician. The 75 minute session consisted of several cleanses and applications of hot towels and a 35 minute mask application that was tight, uncomfortable and itchy (think egg whites). Interspersed with a 5 minute BRUTAL deep tissue arm massage - NOT relaxing at all. I thought that a massage therapist would at least be able to master the massage part of the facial but it was sadly lacking. No cranial-sacral (ok, that is a nice to have). Oh, I forgot to mention the uncomfortable towel wrapped around my head with the knot at the back that gave my head a bruise! I did not mention the horrible music soundtrack that keep changing volume and getting cut-off or the blaring overhead lights in the room. There should have been a work lamp with cotton balls or eye mask during cleansing and deep pore work but all of that was absent. No steamer in sight!The mask got all over my hair and the technician spent a few minutes wiping it with a dry towel (???) but I was finding mask flakes for 30 minutes after I left.I shall not return for a facial -- I use the term loosely --- as it was simply an application of DMK product. This was not worth my time or the $115 expense. I only do this 3 times a year and it should be a relaxing treat...Perhaps their massages are better?? Why are massage therapists doing facials?
Inner Balance Spa is a Canadian Spa based in Calgary, Alberta. Inner Balance Spa is located at 424 10 St NW #101, Calgary, AB T2N 1V9, Canada.
Please contact with Inner Balance Spa using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Inner Balance Spa opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Spa in Calgary
You Might Also Consider