Wonderful! Came from Airdrie to celebrate my 30th birthday and engagement (big couple days! LOL) with a girlfriend. We both had facials and pedicures and they were absolutely fantastic! Great atmosphere, super friendly staff, and clean! Loved it. I will definitely be back!
I already left 5 stars for this Day Spa however, I wanted to give a customer satisfaction review for Janthira, the RMT who works at Serene Esacapes. Every time I go in for my massage, Janthira knows exactly what I need (which is usually a relaxation massage). I've referred her to my partner and she by far is his favourite RMT! She's great at deep tissue massages! Also, she is one of the friendliest and most kind people you'll come across. If you need a great RMT, ask for Janthira. You won't be disappointed!
We went there for a couples massage and it wasnt as relaxing. At our arrival we were standing for about 5 minutes before anyone greeted us , they were just talking to customers about products . They were busy and is understandable but it would have been nice if they at least acknowledge our presence and asked us to wait or if we had One of the masseuse who was just walking by saw us and helped us. The music they played during our session had higher tunes that didnt allowed us to relax and sleep. All of a sudden the new songs were loud with very high notes. If you guys can actually review your music will be great! We scheduled a 90 minutes massage and we only got a 60 mins one! We thought it was super quick when they told us it was done and to get dressed because there were other people waiting. then we check the time and it was only 1 hour! When we approached the desk they said that there was a miscommunication and we were only getting 60 minutes. Having a new baby we were really looking for ONE day off for ourselves. We drove over 40 minutes to check it out. Also, I think that this is not really a spa.... once the massage was done there was no place to seat and relax while enjoying a tea or water..... it felt more like a medical appointment where you are seen and then you are just back in the super bright reception area. I wish we had that relaxing day we were looking for....
Have gone here a few times. The last time I was there I had a 60 minute hot stone massage. The lady doing the massage was pretty bad. She literally did not massage me for more than 15-20 seconds without stopping for at least 30 seconds to do whatever she was doing whether something with the rocks or oil or what not. And whatever she was doing was super loud. ( moving the rocks around in the heater or whatever ) it was so distracting. I understand with hot stones rocks have to be adjusted and what not but this was not normal. I have had great hot stone massages.once at this location. I remember telling my husband after I dont think I have ever had a worst massage. For someone to not massage more than 15-20 seconds then stop for 30 seconds and have it go like this the whole 60 minutes was bad. The amount of time I was actually massaged I would say was less than 25 minutes. Also the rocks were so hot I worried it may burn me. I usually loved them hot. Prob more so than most but this was insanely hot. I very much question this masseuses experience with hot stone massages and maybe massaging in general. For reference her name was RocioI gave 2 star but honestly based on that massage doesnt deserve that. But the place in general is clean and staff friendly enough. Ive had past massages that were good there just this past experience was just bad so beware who you book with I guess.
Horrible experience. First of all, I did not even get who I requested they changed it even when I specifically told them who we wanted. Second..the pedicure was such a waste of money. My gel polish was so thick and uneven.. it came off not even a week later. Anna is a very nice girl but she did a horrible job.They didn't even properly get rid of the callus. They also didn't even try to clip off the dead skin around the toenails. You can honestly get a better job done at a regular nail salon with a cheaper price. I had to go someone where to fix my pedicure. Don't waste your money here!
Serene Escapes Day Spa is a Canadian Spa based in Calgary, Alberta. Serene Escapes Day Spa is located at 12192 Symons Valley Rd NW #12, Calgary, AB T3P 0A3, Canada.
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