My boyfriend gifted me the refresh package (massage, manicure and pedicure with lunch). The service itself was lovely as was the facility. The issue I had was when I went to remove the acetone soak of shellac polish it wouldn't budge. I went to my nail tech who said it was gel and need to be filed off. So I opted to return to the spa, thinking they had a special substance specific to their polish to remove this cement from my hands. When I arrived the staff a the front desk were rather rude and did not want to accommodate me in any way. I managed to get in a few hours later that day to remove the shellac. As the Stillwater nail tech was working she also couldn't get THEIR product off! She was very pleasant and sympathetic and did her best but I still had chunks of whatever was on my fingers left that WOULD NOT come off. I left with damaged, thinned and lumpy nails and raw, stinging nail beds. I had come in with long healthy nails and healthy nail beds. As I was leaving I asked to speak to the manager and was told they would call me. Well they never called, they never returned any of my messages and when ever I did manage to reach a person I was NEVER directed to the manager. It's been three-ish months since my visit and I am still waiting for the cement polish to grow out. I had to cut my long nails because they were so thinned and damaged. Overall I was disappointed with their response (or lack of) to this issue and their dishonesty about the products they use (I have never had such an issue with shellac before). The way they treated me when I came in to get the shellac removed was very hurtful and honestly left me in tears not only from the pain from my nail beds but also because I believed they were a reputable establishment where I would be safe from this kind of treatment.
Best place ever if you want a day off to unwind and treat yourself. Cant wait to be back
Amazing service and treatments. Always a wonderful relaxing experience.
First class experience. Had a manicure, pedicure and massage. I also had lunch here, it was delicious. I had a relaxing day, I'd recommend if you wanted to treat a loved one or yourself. Staff were professional and pleasant and always knew and called me by my name. 5 stars, I'll be back
Amazing service. Fantastic amenities.
Stillwater Spa is a Canadian Spa based in Calgary, Alberta. Stillwater Spa is located at 700 Centre St S, Calgary, AB T2G 5P6, Canada.
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