EDIT: I already went in privately to speak with the manager yesterday. I explained that someone cut my lock in the women's change room and my car keys, wallet, and car were stolen (along with my prescriptions medications in the car). And asked if there were any way to check the security footage because the night they were stolen the receptionist said the owner had access to the footage on their phone. She said no, it would have to be pulled from somewhere only if the police requested it. Got an email from the constable who is on my case this morning saying she was displeased they haven't recieved the footage yet as it had in fact been requested. Don't know who is lying here. I asked her if she could send out an email about the stolen car. She said no, the email would go to all members around the world. However over the summer I recieved mass emails about different people that were banned as a result of not following gym rules. So I asked what she CAN do. She said she could put a notice up in the gym. So I said okay do that. She said okay. I waited to see if she would ask my car info or even my name, didn't bother, so I left. As well, being the manager she did not offer to replace my key tag even though she knows my keys were stolen. Saying "sorry to hear about that" does not help me, doing the bare minimum like replacing my key tag at least would make it seem that they cared that my LOCKED items were stolen on THEIR property. I'm probably going to have to pay to replace the key tag that again was stolen on their property. Would greatly appreciate if your staff had a refresher on customer service because there is an absolute lack of it.
If your looking for a personal trainer here, I recommend giving Jacqui Filgate a try. She Is very knowledgeable when it comes to training styles and techniques and always there to push you to your limit!
I don't usually write reviews, but my experience here with Jacqui was incredible! She made the process really easy and painless, and made me look forward to committing to a gym. Definitely recommend going to see her, especially now that I'm seeing results =)
Rip offs.Employees dont guide properly.My friend jeewanjot was misguided here and paid several hundred bucks.And still get charges every month.The issue was addressed to member services. But no one gives a damn to sort out the issue and maintain the big brands reputation.Thumbs down for this place.
Great facility with even greater trainers. 2 trainers named Jacqui Filgate and Brandon really stepped up and have helped me thoroughly in my weight lifting, going above and beyond what a regular trainer would do. You wont find fitness trainers or a gym like this anywhere else !
Gold's Gym Calgary Northgate is a Canadian Gym based in Calgary, Alberta. Gold's Gym Calgary Northgate is located at 565 36 St NE, Calgary, AB T2A 6K3, Canada.
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